Cancellation, Reschedule & No-Show Policy

What happens to your payment when plans change — for clients and barbers. The goal is simple: fair to the client, fair to the barber, and the platform never keeps any of the refundable amount.

Last updated: July 22, 2026

If you cancel a fully-paid booking

The refund depends on how far ahead of your appointment you cancel. Any fee is a percentage of the barber’s service price.

When you cancelYou get backFee
5 or more hours beforeFull refundNo fee
4 to 5 hours before80% refunded20% fee
3 to 4 hours before60% refunded40% fee
2 to 3 hours before40% refunded60% fee
1 to 2 hours before20% refunded80% fee
Less than 1 hour beforeBooking fee returnedService price kept by barber

When you cancel less than an hour before the appointment, the platform booking fee is returned to you and the barber keeps their service price.

Deposit (partially-paid) bookings

Some bookings are secured with a deposit rather than the full price. For these:

  • Cancel 5 or more hours before — your deposit is refunded in full.
  • Cancel within 5 hours — the deposit goes to the barber.

What is always true

  • If the barber cancels or misses your appointment, you get a full refund — regardless of timing.
  • The platform keeps none of the refundable amount. Refunds and barber compensation always add up to exactly what was collected.
  • Card-processing fees charged by our payment provider are non-refundable.
  • If you chose an instant transfer, that instant-transfer fee is always returned to you.

Your barber may set their own policy

Individual barbers can set their own cancellation schedule, within limits the platform enforces. When a barber has set their own policy:

  • It is shown to you before you book.
  • It is locked to your booking at the moment you make it — later changes by the barber never affect a booking you have already made.
  • If a barber has not set a policy, the default sliding scale above applies.

Your exact policy is always shown in the app before you confirm a booking and on your booking details.

Rescheduling

If you are the client

  • You can reschedule up to 2 hours before the start time.
  • Up to 2 reschedules per booking.
  • Inside that 2-hour window, reschedule is no longer available — you would cancel (per the policy above) and book again.

If you are the barber

  • You can request a reschedule any time before the start, but the client must approve it.
  • If a conflict cannot be resolved close to the start time, the booking is cancelled with a full refund to the client.

No-shows

If a client does not attend

  • The barber may keep some or all (0–100%, at their discretion when they mark the no-show) of their service price.
  • The remainder, plus the platform booking fee, is refunded to the client.
  • For deposit bookings, the deposit goes to the barber.

If a barber misses the appointment

  • The client chooses a free reschedule or a full refund.
  • If it is not resolved within 7 days, an automatic full refund is issued.

This page is a plain-English summary to help you understand how My Barber Expo works. It is provided for general information and is not legal advice. If anything is unclear, or you need help with a specific booking, email us at hello@mybarberexpo.com.

Your app always shows the exact terms that apply to a specific booking — including your barber’s own policy — before you confirm it and on your booking details.